Terms of Service

1. This agreement

These Terms of Service form a binding agreement between Hiremaze Private Limited, CIN [[CIN]], registered at [[REGISTERED_ADDRESS]] ("HireMaze", "we", "us"), and the organisation that creates a workspace ("you", "your firm").

Our Privacy Policy is part of this agreement. Where they conflict on a data-protection question, the Privacy Policy governs.

2. Definitions

3. Accounts and eligibility

• You must be at least 18 and able to enter a contract under the Indian Contract Act, 1872.
• You must give accurate registration details and keep them current.
• You are responsible for everything done under your Workspace, including by your Users, and for keeping credentials secure. Tell us immediately at info@hiremaze.in if you suspect unauthorised access.
• One person may not share a login. Give each person their own — the permission system only works if identities are real.

4. The service, and its current stage

HireMaze provides employee management, attendance, tasks and tickets, client records, documents, invoicing, hiring and client portals, as described on our website.

We may improve, modify or discontinue parts of the Service. We will give [[FEATURE_NOTICE_DAYS]] days' notice before discontinuing anything material.

5. Your data stays yours

Your firm owns Your Data. We claim no ownership. You grant us only the limited licence needed to host, process, back up and display it in order to run the Service for you — nothing more.

We will not sell Your Data, share it with advertisers, or use it to train machine-learning models.

6. Your address at hiremaze.in

• Addresses are allocated first come, first served. Claiming one gives you a licence to use it while your account is active — not ownership of it.
• You may not claim an address in bad faith, including one that infringes another party's trademark or impersonates another business.
• We may reclaim or reassign an address if it infringes a third party's rights, if it is used unlawfully, or if the account has been closed or inactive for [[INACTIVITY_MONTHS]] months. We will contact you before reclaiming a live account's address.
• Connecting your own domain is available on paid plans. You remain responsible for your domain registration and DNS.

7. Client portals

• Client Portals are invite-only. Only your firm can create a Client User; there is no open signup.
• You control what each client sees, per client and per module. You are responsible for those settings and for what you choose to expose.
• Client Users are free and unlimited, and are bound by these terms when they use the portal.
• You are responsible for revoking access when an engagement ends.
• Client Users may only use the portal for their own dealings with your firm — not to scrape, resell or redistribute what they see.

8. Acceptable use

You agree not to, and not to let your Users:

• break any applicable law, including Indian labour, tax, privacy or employment law;
• upload malware, or attempt to breach, probe or overload the Service or another firm's workspace;
• reverse engineer, scrape, resell or white-label the Service other than through features we provide;
• store data you have no lawful right to hold, or use the Service to surveil people in ways their local law forbids;
• send spam or unsolicited bulk messages through the Service;
• impersonate anyone, or misrepresent your association with a firm.

We do not routinely monitor Your Data, but we may investigate suspected breaches and act under section 13.

9. Fees

HireMaze is currently free while we onboard our first firms. There is no published price list.

• We will give you at least [[PRICING_NOTICE_DAYS]] days' written notice before any charge applies to your workspace. You may terminate rather than pay.
• When paid plans launch, fees, billing cycle and taxes will be as agreed with you in writing or shown at checkout.
• Prices are exclusive of GST and other applicable Indian taxes, which we will add where required.
• Client User logins are free and we do not currently intend to charge for them.
• [[REFUND_POLICY]]

10. Intellectual property

We own the Service — its software, design, and the HireMaze name and marks. These terms grant you a limited, non-exclusive, non-transferable right to use it while this agreement lasts. Nothing here transfers our intellectual property to you, or yours to us.

If you send us feedback or suggestions, we may use them freely to improve the Service without owing you anything. We appreciate them.

11. Confidentiality

Each of us may learn confidential information about the other. Both of us agree to protect it with at least reasonable care, use it only for this agreement, and not disclose it except to people who need it and are bound to keep it confidential. This does not cover information that is public, already known, independently developed, or required to be disclosed by law.

12. Availability and support

We aim to keep HireMaze available and to give you a straight answer when you ask for help. However:

• There is no service level agreement on the free plan. We do not commit to an uptime percentage, and we will not credit you for downtime.
• We may take the Service down for maintenance. Where planned, we will give notice.
• Support is by email at info@hiremaze.in and WhatsApp, on a best-effort basis during Indian business hours.
• Backups run [[BACKUP_FREQUENCY]], but you should keep your own exports of anything critical.

13. Suspension

We may suspend your Workspace or a User's access, with notice where practical, if we reasonably believe there is a breach of section 8, a security risk to others, a legal requirement, or non-payment of due fees. Where suspension is for something fixable, we will tell you what to fix and give you a fair chance to fix it before terminating.

14. Termination, export and deletion

• You may terminate any time, for any reason, from your settings or by writing to us.
• We may terminate for material breach that is not fixed within [[CURE_DAYS]] days of notice, or for convenience on [[TERMINATION_NOTICE_DAYS]] days' notice.
• Export: you can export Your Data at any time while the account is active, and for [[EXPORT_WINDOW_DAYS]] days after termination.
• Deletion: after that window we permanently delete Your Data, ageing out of backups per the Privacy Policy. We keep only what law requires, such as invoices.
• Sections 5, 10, 11, 15, 16, 17 and 18 survive termination.

15. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement you have.

16. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data, however caused.

Our total aggregate liability arising out of this agreement is limited to the greater of (a) the fees you paid us in the [[LIABILITY_MONTHS]] months before the claim, or (b) [[LIABILITY_FLOOR]].

17. Indemnity

You agree to indemnify us against claims, damages and reasonable legal costs arising from Your Data, your use of the Service in breach of these terms, or your breach of a law — in particular a claim by one of your employees, clients or candidates about data your firm chose to collect, store or disclose through the Service.

We will indemnify you against a third-party claim that the Service itself infringes their intellectual property rights.

18. Governing law and disputes

This agreement is governed by the laws of India. The courts at [[JURISDICTION_CITY]], [[JURISDICTION_STATE]] have exclusive jurisdiction, and both of us submit to them.

Before starting proceedings, both of us agree to try in good faith to resolve the dispute by discussion for at least [[DISPUTE_DAYS]] days after written notice. [[ARBITRATION_CLAUSE_OR_NONE]]

19. Changes to these terms

We may update these terms. For material changes we will give you at least [[TERMS_NOTICE_DAYS]] days' notice by email or in-product notice. Continuing to use the Service after that means you accept the new terms; if you do not, you may terminate under section 14.

20. Contact

Questions about these terms: legal@hiremaze.in
Anything else: info@hiremaze.in or the contact form.

[[COMPANY_LEGAL_NAME]]
[[REGISTERED_ADDRESS]]