For IT services firms · firms of 10–100 people

Project and time tracking for IT services firms that bill for hours

When the invoice is a number of hours, the hours have to be right — and so does the trail behind them. HireMaze keeps projects, logged time, tickets and the client record in the same login as the engineers doing the work.

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Why it fits

Hours, tickets and the client — in the same place

IT & software services engineer tracking billable hours against a project dashboard on teal-lit monitors

A small IT shop usually runs the work in one tool, timesheets in another, SOWs over email and the client in a WhatsApp group. Month-end means reconciling all four before anyone can raise an invoice.

In HireMaze each engagement is a project, time is logged on the task it was spent on, support and change requests are tickets, and the signed SOW sits on the client's record. The hours you bill from are next to the work that produced them.

The board

How an engagement runs in HireMaze

Most teams start from the Team Project template and add the columns their process needs — QA or UAT, for example. Columns are yours to rename, add or reorder per project.

  1. 01

    To Do

    Scoped work, each task with an owner and a due date.

  2. 02

    In Progress

    Being built — time logged on the task as it happens.

  3. 03

    Review

    Code review, QA or the client's UAT.

  4. 04

    Done

    Shipped, with the hours on record.

In the free plan

What your IT team gets

Time logged where the work is

Engineers log time on the task they spent it on, so a client's hours are the time on that client's projects — not a timesheet rebuilt from memory on the 30th.

Tickets for support and change requests

Raise a ticket with a category and an owner, move it across a board and close it — one shared view instead of an email thread with the client.

SOWs and sign-offs as document requests

Request the signed SOW or the UAT sign-off. The client sees it in their portal, HireMaze reminds them after three days, and the file lands on their record once you accept it.

Attendance for office and remote engineers

Check-in from a phone, restricted to your office locations or allowed remotely per person, with shifts, leave balances and approvals by the team lead.

Access by role

A project lead sees their team's boards and clients; an engineer sees their own work; a client sees only their portal.

The client portal

What your client sees

They sign in from your page at hiremaze.in/your-firm and land in a portal with your firm's name on it — and nothing that belongs to anyone else. How the client portal works

Their portal shows

  • The documents you've asked them for, and where each one stands
  • A place to upload them — and anything else they want to send you
  • Your reason, if you send a document back
  • Updates you broadcast to your clients

It never shows

  • Your boards, projects or tickets
  • Your other clients
  • Your team's attendance
  • Your internal notes
One straight answer

HireMaze doesn't raise invoices and doesn't connect to Git or Jira. Your accounting software still invoices; HireMaze keeps the hours, the work and the client record you invoice from.

Questions

HireMaze for IT services firms: common questions

Can I track billable hours per client?

Yes. Time is logged on tasks, and tasks belong to a client's project, so a client's hours are the time logged on that client's projects.

Does HireMaze replace Jira?

For a services team that needs boards, owners, due dates and logged time, it often does. If you rely on sprint planning or issues linked to code, keep your development tool and use HireMaze for the people, the client and the hours.

Can engineers check in from home?

If you allow it. Attendance can be limited to your office locations, or remote check-in can be allowed person by person.

How much does HireMaze cost?

HireMaze is free while we onboard our first firms, with no card required. When billing starts it will be priced per team member in rupees, and every onboarded firm will be told before anything changes.

Other trades

HireMaze for other service firms

Bill from hours you can stand behind.

Everything on this page ships in the free plan — attendance, boards, client records, document requests, the client portal and your page at hiremaze.in/your-firm. No card, and an afternoon to set up.

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Questions first? Write to admin@hiremaze.in or see what's included.